Last week I went back to the Blackberry Keyone as my daily driver only to notice that for some odd reason, I could not get it to connect to LTE. I live in Ottawa so Freedom Mobile’s LTE network uses band 4 (1700/2100) for LTE which means this phone should work just fine. “No sweat!” I thought as I quickly dialed 611 from my device. I’ll just ask tech support…. maybe it’s just a provisioning issue..
When I spoke to Freedom Mobile’s ‘technical’ support team (and I use that term loosely.) the lady on the other end of the phone told me that in no way shape or form is a Blackberry going to work on their LTE network, I stopped her and told her she had to be mistaken. I live in Ottawa and Ottawa uses band 4 for LTE which this device has. Why would it not work? “Blackberry will only work on our 3G network.” I was told.
I did some googling and soon learned that the Blackberry Keyone needed a very minor change to get it working on LTE. Here is that change:
- Open your dialer (The phone app)
- Press the following: *#*#46368676#*#*
- You will be presented with the menu in the first screen shot.
- Tap Phone Information.
- You will be presented with the menu in the second screen shot.
- Under “Set Preferred Network Type” select either LTE/WCDMA or LTE/WCDMA Auto (If the option is there.)
- Hit the home button and you’re all set.
- Your phone may drop your connection temporarily as it tries to connect to LTE.
Please note: This will only work if you’re in one of the areas that Freedom Mobile uses band 4 (1700/2100) for their LTE. The Blackberry Keyone does not have a band 66 antenna, so it still won’t work.