Incredible Customer Service

14 Jan

Anyone that knows me has heard me talk at length about how terrible some companies can be when it comes to customer service. Some businesses grow so big and make so much money that they forget the people that are buying their stuff are the ones who are helping them grow and flourish. Delta Faucet Canada is no such company.

A couple of weeks ago our shower head broke, so I took a trip to Home Depot and found what I thought to be a very cool replacement called the Delta Temp20 shower head. Not only did it look good, it showed us how hot or cold the water was in numbers and in colors which is entirely powered by the water already flowing through the head.

“How cool!” I thought to myself. I couldn’t wait to get it home and installed! WIthin a few minutes I had it connected to our shower and working perfectly.

Within a day or so my wife noticed that there was water leaking out through the button used to change pressure settings. This was unfortunate but we just assumed because it was a shower head that this was normal. Within a couple more days, the button ceased to function.

That’s when I posted the following tweet:

Delta Faucet Canada responded within 5 minutes of my tweet which if you take a look was at 7PM EST! I was absolutely floored!

The following morning Jason from Delta was in touch to get my shipping information for the replacement head, and we even talked about our babies which I thought was a very cool personal touch.


What happened next blew my mind! The day after providing my information, a brand new faucet showed up at my home and we installed in that night. My wife took it for a test shower and it was just as amazing as we thought it would be!

We were completely happy, and the process was as painless as it could have possibly been. Delta Faucet Canada had earned a customer for life as you’ll see from my previous two posts.

Today a package arrived from Delta which confused me at first. I had received my replacement part and was not expecting anything further from Delta.

The package included a super personal note from Jason at Delta and a couple of little gifts for myself and my kids. This goes above and beyond good customer service, and made me feel more like a family friend than a customer.

Delta Faucet Canada’s customer service game is on point, and I could not be more thankful for everything they’ve done to help out with the minor problem we had with a product!

Thank you to Jason and everyone on the Delta Faucet Canada team! You’ve made my week!

Review: Database by Design LLC Servers

11 Jan
Database By Design Logo

Database by Design LLC is a new provider I’ve decided to give a try. They have a fantastic promotional auction going on over at WebHosting Talk that will get you this configuration much cheaper than you normally would get it for.

Config and Benchmark

System Info
Processor       : Intel(R) Xeon(R) CPU E31270 @ 3.40GHz
CPU Cores       : 8
Frequency       : 1599.859 MHz
Memory          : 16075 MB
Swap            : 32745 MB
Uptime          : 1 day, 11:55,

OS              : Debian GNU/Linux 8
Arch            : x86_64 (64 Bit)
Kernel          : 3.16.0-4-amd64
Hostname        : phi

Speedtest (IPv4 only)
Location                Provider        Speed
CDN                     Cachefly        42.9MB/s

Atlanta, GA, US         Coloat          67.2MB/s
Dallas, TX, US          Softlayer       37.5MB/s
Seattle, WA, US         Softlayer       21.1MB/s
San Jose, CA, US        Softlayer       11.8MB/s
Washington, DC, US      Softlayer       87.8MB/s

Tokyo, Japan            Linode          5.93MB/s
Singapore               Softlayer       6.62MB/s

Rotterdam, Netherlands         8.07MB/s
Haarlem, Netherlands    Leaseweb        12.4MB/s

Disk Speed
I/O (1st run)   : 81.1 MB/s
I/O (2nd run)   : 81.1 MB/s
I/O (3rd run)   : 81.3 MB/s
Average I/O     : 81.1667 MB/s

Customer Service

I have to admit that usually with budget servers, the customer service is the first thing you loose. Database by Design LLC had my server up and running in under 24 hours from placing my order.

When I received the server it came with CentOS as a default and I wanted Debian installed and since the server had IPMI I was able to do this myself. When I tried to load up the ISO, the IPMI interface was locked out from virtual media. I emailed their support and within 2 minutes I received a response and got sorted out. (Thanks Ryan!)

Did I mention this issue was at 4AM EST?!?! It was incredible to get this fast of a response at 4AM on a Saturday morning!


This server is an absolute steal for the price! The support is fantastic, the network is quick, and the config is great for my needs and the needs of many others.

If you’re in the market for an east coast server with a great network and low latency in Canada, you should give them a try! Hit the WebHosting Talk thread and get it while you can!